Terms and Conditions

Quotations are valid for 28 days from the date of the quote being received.

If extra Furniture or belongings are not declared and or are added to the move after receiving your quote, and more time or vans and or men are required than originally quoted to complete the job, further costs will be incurred.

We will aim to complete each job to a high standard. We will put all furniture where the client desires as long as it is reasonable and safe to do so. We will stack boxes where needed, if there is not enough floor space to stack boxes we may have to stack boxes higher than normal to get everything into the property.

It is the client’s responsibility to make sure their furniture will fit into the new location, and is in a good state of repair to move without damage.

If clients furniture will not fit into the new property extra costs may be incurred in the transportation to another location.  

We can disconnect and reconnect washing machines but we are not plumbers and do so at the client's own risk. We can disconnect dishwashers and fridges as long as there is space to do so and that the pipes and fittings are in a good state of repair. Leaking pipes and fittings are not our responsibility. We can only work with what is there and any additional fittings and work is the clients responsibility. It is not our Job to remove kitchen work tops or any other kind of carpentry work that may be required so that kitchen appliances fit in the new property. If the correct taps are not available or working then it’s the client’s reasonability to get them fixed.   

We cannot disconnect gas cookers, light fittings or electrical appliances that are hard wired into the wall.

Any furniture that is screwed to the wall like TV wall mounts, curtains and curtain rails, shelving, light fittings, and anything else, should be ready and disconnected by the customer prior to the move.

It is the customer’s responsibility to disconnect and reconnect any TV’s, stereos, computers, or any other electrical equipment.

Please note all furniture building/disconnecting services must be agreed prior to the move.

If we have to move white goods and or any furniture left behind by the previous tenants in your new property additional charges may be incurred.

We can move pianos but only from the ground floor to the ground floor.

We can take furniture out of a window if required but we will not take responsibility for any damage caused in doing so  Unless caused by our negligence. This is a risky and dangerous way to move furniture, we would be doing so purely to try to help you out. We would advise that you make other arrangements for your furniture like storage if they don’t fit into your property through conventional access. We can not remove the window itself, a professional window person should be arranged prior by the client.

We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means.

Double walled boxes should be used.

Glassware, picture frames, canvases. Ornaments and anything else considered “delicate”  must be wrapped in paper or bubble wrap.

Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes are not overloaded and correctly sealed. It is the customer’s responsibility to ensure that the items will fit in the new premises.

We should not take any liquids in the van or hidden in any boxes, any damage from liquids that have been put in boxes or in the van is at the client's risk.

TV’s or audio equipment or any other electrical equipment must be correctly packaged in a protected box.  Electrical equipment that is not boxed is to be moved at the client’s risk and not covered by our Insurance.

Old pots with plants can crack and break just by moving them due to weather damage. Plants that have wooden pots that are weathered or moldy or cracked will be moved at the clients risk.

Fridges and freezers should be emptied and ready to move.

It is the customer’s responsibility to check everything in the house flat or storage has been loaded into our van’s before leaving the property.

The customer should remain on site throughout the removal unless agreed prior otherwise.

There should be reasonable access in and out of your property.

The customer should be packed and ready to move from the time scheduled, unless we have agreed to pack and move on the day.

Removals that are booked in the morning will have a specific agreed start time.

Removals that are booked in the afternoon will have an estimated start time. We always try to stick to the schedule but please be aware that every removal is different and there are many factors out of our control like traffic,parking,access,weather, we can’t be in two places at once.

If a morning removal runs over we would appreciate your understanding and patience, the afternoon start time can be much later than estimated. This is why it is an estimated time of arrival in the first place, which is subject to change. There will be no deduction of cost if we are later than our estimated time of arrival  (we will aim to deliver the service within a reasonable time, but this could be a few hours later than estimated)

Local removals in Bristol that are charged by time will start from when the van arrives at the customer's house and finish once the last item has been unloaded or when all customers’ requirements have been fulfilled.

We charge in half an hour increments after the original minimum time has been agreed. If a job goes into the next half an hour for example If a move takes from 12-3:35pm this job would be rounded up to 4 hours.

Jobs outside of the city of Bristol will have the drive time charged from leaving the Bristol depot and or Bristol area to returning to the depot plus fuel. Unless a set price has been agreed.

Please note the following postcodes which are not in the city : BS20, BS21, BS22, BS23, BS24, BS25, BS26, BS27, BS28, BS29, BS35, BS36, BS37.

Please be aware that even though we will do our best to estimate job lengths, jobs may take longer than estimated. Moves will be charged for the time that they actually take to complete.

Due to the nature of removals there are many factors that can increase job length that are out of our control.

All our guys are very fit but still require breaks. The current UK law requires that workers have the right to a minimum of one uninterrupted 20 minute rest break during their working day. This could be tea or lunch break.

If you offer our guys a tea break and you are being charged by time please be aware the charges will continue regardless of the break.

We can dismantle and rebuild furniture as long as the furniture is designed to do so and in a condition that allows this to happen. This has to be agreed to do so prior to the move.

Please note flat pack furniture is not designed to be taken apart and rebuilt many times. Even the most experienced and careful of hands cannot help the cheap woodchip from chipping and connecting dowels failing.

We will not be liable for the woodchip and dowels failing from disassembly or reassembly.  

Flat pack furniture may lose original rigidity even when correctly rebuilt. This is one of the reasons flat pack furniture is cheap to buy. We are not responsible if rebuilt furniture loses its original rigidity.

Some furniture may have been glued or nailed and or may not be designed to be taken apart without damage. We will not be liable for damage to furniture that has been glued or nailed together when taking it apart or rebuilding it.

Custom made furniture is not made to be disassembled. We can try to do this if needed but will not take responsibility for any damage.

Some furniture, especially furniture that is old may damage just by taking it apart. We will not be liable for any damage of any furniture that is rotten or moldy or not in a condition to take apart.

We can deliver boxes subject to availability. We can also collect boxes after the move if they are in good condition and have not been written on. Please don't give us random boxes like amazon boxes etc, we will only collect like for like boxes that we have delivered.

While we make every effort to provide the agreed-upon number of vans and crew members for your move, unforeseen circumstances such as staff shortages, vehicle issues, or other factors beyond our control may require adjustments on the day of service. In such cases, we will ensure that the minimum necessary resources are provided to complete your move efficiently and professionally.

Please note that changes to the service do not entitle customers to refunds, as we remain committed to delivering the required service within the agreed scope.

Waste of any kind will not be tolerated in the working environment.

We reserve the right to cancel a job if the working environment is a risk to our workers health.

Dangerous chemicals or hazardous substances, Toxic waste, paint tins and gas bottles. Live animals, firearms, drugs or any other illegal goods.

We will require full payment for any service no later than 72 hours prior to the job with any additional charges due no later than 7 days after the completion of the Job. We will send you an Invoice which can be paid either by debit or credit card, online banking or cash.

We can hold this provisional booking with no fees for up to 10 days prior to your date. To hold your booking less than 10 days before your date we will require a 50% no refundable deposit.

If another party wishes to confirm and book your provisional date, then you will need to provide a 50% deposit to secure the booking before the standard 10-day terms.

The deposit is non-refundable, but if you give us more than 6 working days notice before the start time of your first booked service (pack or move) and we have availability for a new date the deposit can be transferred.

Full day moves - A 50% non refundable deposit will be due on confirmation of your booking. This will be to secure the date. The remaining balance will be required no later than 72 hours prior to the move.

If you give us more than 6 days notice before the start time of your move AND we have availability then we are able to amend the date. This deposit is non refundable.

Timed move - Payment is due no later than 7 days prior to the move. Any additional time required will be invoiced after your move and will be due no later than 48 hours after.

Customers have the right to cancel their bookings.

• If a cancellation is made more than 72 hours (3 days) before the start of the first scheduled service, a cancellation fee of 50% of the total bill will apply.
• This fee does not apply if a 50% non-refundable deposit has already been paid to secure a provisional booking or confirm the service. The deposit is transferable if more than 6 days notice is provided but remains non-refundable.

For cancellations made within 72 hours of the first scheduled service (e.g, packing or removal), 100% of the total bill will be charged, and no refunds will be issued.

We have the right to cancel or postpone jobs due to Covid-19 or other illness's that cause staff shortages. This would  be a last resort if there are no other solutions. If our staff are absent due to Covid-19 we would not physically be able to provide our service.

We would endeavour to re-book at the next possible opportunity. Failing this a full refund would be given unless some aspects of the service have already been completed.

We reserve the right to cancel any job if you or anyone in your household tests positive for covid-19.

We reserve the right to postpone or cancel your move due to bad weather. This is very unlikely and would be only due to extreme weather like flooding, heavy snowfall or Ice that could make driving dangerous. We would look to rebook you in as soon as we are available after bad weather conditions have passed. 

If our vehicle breaks down we would look to bring over another one of our vehicles if it’s available. We may be able to hire a vehicle if this is not possible.

If we cant source a replacement vehicle that day we will have to continue the service at the next point we can source a replacement vehicle and or the persons to do the move.  

We take no responsibility for mud and or dirt being brought into your property. Due to health and safety we can not take off our footwear. We can provide floor runners which offer a certain amount of floor protection. But It is the customer's responsibility to provide complete carpet/floor protection.

We reserve the right to sub contract work which we have provided a quotation without notifying you. We use a small team of excellent subcontractors to help with the workload. The subcontractors are carefully selected, and we have worked with the same teams for many years. They meet our high standards of professional work and follow our code of conduct.

Insurance is included with all our moves. Our vans all have goods in transit Insurance up to £30,000. Subcontracted vans also have this Insurance. This protects your goods while being handled and transported. A full inventory with individual values of items £500 and over must be emailed prior to the move.

Damaged items must be reported to us after moving in writing within 7 days. If an item is lost or damaged beyond repair we would look to replace the item like for like, or refund the value from your bill. We will pay a maximum of £40 per item that is scratched. If extra insurance is required please check your home insurance. Claims are subject to £300 excess which is the responsibility of the customer.

TV’s and computer monitors/screens must be correctly packaged in the original packaging/box. If they are not in the original box it is to be moved at the client’s risk and not covered by our insurance.

We are covered up to two million pounds.

Our insurance does cover accidental damage to customer’s property. Normal house Insurance should also cover this in the unlikely event of accidental damage to your property.

If the access to the property is smaller than the furniture and or items moving into it, damage may be unavoidable. We will not take responsibility for damage caused in this scenario.

Cash, jewelry, live animals, fish, reptiles, plants, precious stones and metals, deeds, bonds, stamps, theft of Items, loss of digital data/assets on a computer or any storage or other device, fire damage, water damage, weather damage. We will not be liable for mechanical or electrical faults unless there is evidence of impact damage.

We offer 5% off the total cost of our services for NHS employees. A NHS ID badge must be emailed over for proof of employment at the time of obtaining a quote. The ID must be in the name of the person making the original enquiry and the person who is making the booking. The booking can not be transferred into another name.

Minimum value of our service for the discount is £350 + vat.

At Bristol Van Removals, we prioritize the safety and efficiency of our services. We kindly request that pet owners ensure their pets are not present on the premises or within the vicinity during the course of our removal services. Our staff is focused on completing the move with precision and speed, and the presence of pets can pose safety risks and potential disruptions.

To ensure a smooth and safe moving experience, we kindly request that pet owners make appropriate arrangements for their pets during the packing and removal process. This includes securing pets in a safe and comfortable location away from our team's work area.

We appreciate your understanding and cooperation in adhering to this policy, as it helps us maintain a safe and efficient working environment. Failure to comply with this policy may result in delays, additional charges, or refusal of service.

Please contact us if you have any questions or require further clarification regarding this policy.

Bristol Van Removals Ltd – Managed Storage Terms & Conditions

Applicable to:

• BVR Warehouse Storage
• BVR Managed Off-Site Storage Facilities

1. Definitions

“BVR”, “We”, “Us”, or “Our” means Bristol Van Removals Ltd.

“Customer”, “You”, or “Your” means the individual or company instructing BVR to store Goods.

“Goods” means all items accepted by BVR for storage.

“Warehouse” means any warehouse or managed storage facility operated, controlled, or utilised by BVR for the purposes of storing Goods.

“Managed Off-Site Storage” means storage arranged and managed by BVR at approved third-party storage facilities operated by independent storage providers.

“Storage Provider” means the independent third-party operator of any Managed Off-Site Storage facility.

“Declared Value” means the total replacement value of Goods declared by the Customer prior to storage commencing.

“Storage Month” means each successive monthly billing period.

2. Nature of Storage Services

2.1 Managed Storage Only

All storage services provided by BVR are managed storage services only and are not self-storage services.

2.2 No Unrestricted Access

Customers do not receive unrestricted, unsupervised, or independent access to any storage facility used by BVR.

2.3 Handling of Goods

All Goods are handled, moved, loaded, unloaded, accessed, and retrieved solely by BVR staff or authorised representatives acting on behalf of BVR.

Customers may not:

• self-load;
• self-remove;
• independently access storage units;
• or arrange third-party collections or removals without BVR’s prior written agreement.

2.4 Storage Location Allocation

BVR reserves the right to determine whether Goods are stored:

• within BVR-operated warehouse facilities; or
• within Managed Off-Site Storage facilities operated by approved storage partners.

Goods may be relocated between approved storage facilities where reasonably necessary for operational, safety, or logistical reasons.

3. BVR Warehouse Storage

3.1 Operational Control

Goods stored within BVR-operated warehouse facilities remain under the direct operational management and control of BVR.

4. Managed Off-Site Storage

4.1 Third-Party Facilities

Managed Off-Site Storage may be provided within facilities owned and operated by independent third-party Storage Providers.

4.2 Contractual Relationship

The Customer acknowledges and agrees that:

• BVR remains the Customer’s contractual storage provider;
• BVR acts as the principal account holder with the Storage Provider;
• no tenancy, licence, bailment, occupancy rights, or direct contractual relationship is created between the Customer and the Storage Provider unless expressly agreed in writing.

4.3 Environmental Conditions

BVR does not guarantee constant:

• temperature;
• humidity;
• atmospheric;
• or environmental conditions
  within any storage facility.

5. Access, Inspection & Retrieval of Goods

5.1 Access, Inspection & Retrieval Requests

Access, inspection, retrieval, re-delivery, and exceptional access requests relating to stored Goods are strictly:

• by prior appointment only;
• subject to operational feasibility;
• and entirely at BVR’s discretion.

Requests generally require a minimum of five (5) working days’ notice.

Shorter notice requests may be accommodated at BVR’s discretion subject to operational availability.

Appointments will be arranged only during periods determined by BVR to be operationally practical.

5.2 Charges

Charges may apply for:

• retrieval requests;
• inspections;
• re-deliveries;
• partial retrievals;
• exceptional access requests;
• and movements of Goods.

Charges will be confirmed at the time of booking.

5.3 No Same-Day Guarantee

BVR does not guarantee same-day access, retrieval, or delivery of Goods.

5.4 Partial Retrievals

Partial retrievals are limited to clearly identifiable items only and remain subject to operational feasibility.

5.5 Full Removal of Goods

Unless otherwise agreed in writing, the full removal of Goods from storage must be carried out exclusively by BVR.

5.6 Inspection & Exceptional Retrieval Requests

BVR may, at its discretion and subject to operational feasibility, assist Customers with:

• supervised visual inspections of Goods;
• retrieval of specific items;
• or exceptional access requests
  where reasonably required.

Requests:

• remain supervised by BVR staff at all times;
• do not permit self-access storage use;
• and do not permit independent handling of Goods.

BVR reserves the right to decline requests where:

• operational restrictions apply;
• third-party site restrictions exist;
• safety or security concerns arise;
• or where access is not reasonably practical.

6. Security Measures

6.1 Reasonable Security Measures

BVR uses reasonable security measures which may include:

• controlled access;
• CCTV monitoring;
• alarms;
• gated facilities;
• and restricted operational access.

6.2 No Absolute Guarantee

While reasonable precautions are taken, BVR does not guarantee protection against all risks including:

• theft;
• fire;
• flood;
• environmental conditions;
• utility failure;
• or events beyond reasonable control.

7. Accepted & Prohibited Goods

7.1 Accepted Goods

Typical household and commercial goods including:

• furniture;
• boxed personal effects;
• office equipment;
• archive materials;
• and business contents.

7.2 Prohibited Goods

The following items will not be accepted for storage under any circumstances:

• cash, jewellery, watches, precious metals, or gemstones;
• passports, deeds, certificates, securities, or documents of title;
• liquids of any kind;
• fuels, oils, paints, solvents, adhesives, or chemicals;
• hazardous, flammable, explosive, corrosive, toxic, radioactive, or combustible materials;
• aerosols or pressurised containers;
• gas cylinders;
• food, drink, plants, animals, or biological materials;
• firearms, ammunition, or weapons;
• illegal, stolen, or unlawfully obtained goods;
• works of art, antiques, or collectables valued above £5,000 per item unless specifically agreed in writing.

7.3 Prohibited Items Discovered

BVR may remove, isolate, refuse, return, or dispose of prohibited items at the Customer’s cost and risk.

8. Packing & Condition of Goods

8.1 Suitability for Storage

Goods must be:

• clean;
• dry;
• stable;
• and suitable for storage.

8.2 Customer-Packed Goods

Where packing is not carried out by BVR, Goods are accepted as packed without inspection of contents.

8.3 Excluded Damage

BVR shall not be liable for:

• inherent defects;
• gradual deterioration;
• mould;
• mildew;
• corrosion;
• vermin;
• atmospheric conditions;
• condensation;
• or inadequate packing.

8.4 Protective Storage Handling

Where reasonably appropriate, BVR may utilise:

• protective moving blankets;
• furniture protection covers;
• wrapping materials;
• and professional storage handling methods
  as part of its managed storage service.

Such protection measures are intended to reduce the risk of handling and storage-related damage but do not constitute a guarantee against:

• accidental damage;
• environmental conditions;
• gradual deterioration;
• condensation;
• mould;
• movement during storage;
• or other risks beyond BVR’s reasonable control.

9. Storage Charges & Payment

9.1 Monthly Billing

Storage charges are billed monthly in advance.

9.2 Ongoing Charges

Charges continue until:

• all Goods are removed; and
• all outstanding balances are paid in full.

9.3 Weekly Refunds

Where Goods are removed during a prepaid Storage Month, BVR may refund any full unused weeks remaining.

Partially used weeks are non-refundable.

9.4 Late Payment

BVR reserves the right to:

• suspend access;
• withhold retrieval;
• or terminate storage services
  where charges remain unpaid.

10. Insurance & Liability

10.1 Insurance Arrangements

BVR may arrange protection for declared Goods subject entirely to:

• insurer approval;
• policy terms;
• exclusions;
• excesses;
• aggregate limits;
• and claims acceptance.

10.2 Declared Values

Prior to storage commencing, the Customer must provide:

• a written inventory of Goods;
• the total Declared Value;
• and identification of any item valued above £5,000.

The Customer warrants that all declared values represent accurate replacement values.

BVR relies entirely upon declared inventories and values.

Undeclared or undervalued items may:

• be excluded from protection;
• or settled at declared value only.

BVR reserves the right to:

• decline;
• limit;
• or require further evidence
  in relation to any declared value submitted by the Customer.

10.3 Standard Included Protection

Unless otherwise agreed in writing:

• standard included protection is limited to £10,000 total Declared Value;
• with a maximum limit of £5,000 for any individual item.

All protection arrangements remain subject to:

• insurer approval;
• policy terms;
• exclusions;
• excesses;
• aggregate limits;
• and claims acceptance.

Any applicable insurer excess may be deducted from claim settlements.

10.4 Enhanced Declared Value Protection

Customers may request enhanced declared value protection limits subject to:

• insurer approval;
• declared inventories and values;
• policy terms and exclusions;
• and additional monthly charges.

Typical enhanced protection tiers may include:

• £10,001 – £25,000
• £25,001 – £50,000
• £50,001 – £75,000
• £75,001 – £100,000

Applicable charges will be confirmed by BVR prior to storage commencing.

All protection arrangements remain subject to:

• insurer terms;
• aggregate limits;
• policy exclusions;
• and the maximum per-item limit stated within these Terms & Conditions.

Any applicable insurer excess may be deducted from claim settlements.

10.5 Aggregate Protection Limit

All protection arrangements remain subject to a maximum aggregate limit of £100,000 per insured event at each storage location.

Protection is provided on a shared aggregate basis across the storage location and is not a separately ring-fenced limit per customer.

Where total claims exceed the aggregate limit applicable to the relevant storage location, settlements may be reduced proportionally.

10.6 Managed Off-Site Storage Limitations

For Goods stored within Managed Off-Site Storage facilities:

• storage facilities are owned and operated by independent third-party Storage Providers;
• BVR does not own or control the storage premises themselves;
• protection arrangements remain subject to insurer limitations, exclusions, and policy conditions.

10.7 Flood Exclusion – Certain Managed Off-Site Storage Facilities

Certain Managed Off-Site Storage locations operated by third-party Storage Providers may exclude flood-related risks under BVR’s insurance arrangements.

Where flood exclusions apply, BVR shall not be liable for:

• flood;
• inundation;
• surface water ingress;
• groundwater ingress;
• drainage failure;
• storm surge;
• or other water-related environmental events.

Customers may request confirmation of whether flood exclusions apply to their allocated storage location.

10.8 Customer’s Own Insurance

Customers may arrange independent insurance at their own discretion.

Any independent insurance should:

• cover Goods while in storage;
• provide full replacement value;
• and remain valid throughout the storage period.

10.9 Consequential Loss Exclusion

BVR shall not be liable for:

• consequential loss;
• indirect loss;
• business interruption;
• loss of profits;
• emotional distress;
• delayed access to Goods;
• or loss arising from inability to access Goods immediately.

10.10 Maximum Liability

BVR’s total liability shall never exceed:

• the applicable protected Declared Value; or
• the amount recoverable under BVR’s insurance arrangements,
  whichever is lower.

10.11 General Protection Exclusions

Unless expressly agreed otherwise in writing, protection arrangements do not cover:

• wear and tear;
• gradual deterioration;
• inherent vice;
• latent defect;
• rust;
• oxidation;
• corrosion;
• atmospheric or climatic conditions;
• moth, vermin, insects, or infestation;
• mould, mildew, fungus, or condensation;
• electrical or mechanical derangement unless caused by an insured event;
• loss of data;
• depreciation;
• sentimental value;
• indirect or consequential loss;
• confiscation or detention by authorities;
• war, terrorism, or cyber-related events;
• radioactive contamination;
• prohibited items;
• or damage arising from inadequate packing by the Customer.

Protection arrangements also remain subject to all applicable insurer exclusions, conditions, warranties, excesses, and policy limitations.

11. Claims

11.1 Notification Period

Any claim relating to stored Goods must be notified in writing within seven (7) days of:

• removal;
• delivery;
• or inspection of Goods.

11.2 Late Claims

Claims submitted outside this period may not be accepted.

11.3 Evidence

Customers are strongly advised to retain:

• photographs;
• video evidence;
• and supporting documentation
  relating to all Goods placed into storage.

12. Changes to Goods or Value

The Customer must notify BVR immediately in writing of any material change to:

• the nature;
• quantity;
• or value of Goods stored.

13. Authority & Instructions

BVR may act upon instructions reasonably believed to be given by:

• the Customer; or
• any authorised representative of the Customer.

14. Non-Payment, Lien & Disposal

14.1 Unpaid Charges

Where charges remain unpaid, BVR may issue written notice requiring payment and/or collection of Goods.

14.2 Lien

BVR retains a contractual lien over stored Goods until all outstanding charges are settled in full.

14.3 Abandoned Goods

Goods not collected following notice may be treated as abandoned.

BVR may:

• sell;
• dispose of;
• or otherwise deal with the Goods
  to recover outstanding charges and associated costs.

15. Emergency Movement of Goods

BVR may move, relocate, or access Goods without notice where reasonably necessary for:

• safety;
• security;
• legal compliance;
• operational continuity;
• or emergency situations.

16. Force Majeure

BVR shall not be liable for failure, delay, damage, or loss arising from events beyond reasonable control including:

• fire;
• flood;
• severe weather;
• acts of God;
• terrorism;
• utility failure;
• pandemics;
• civil unrest;
• or third-party site failures.

17. Governing Law

These Terms & Conditions shall be governed by English law.

The courts of England & Wales shall have exclusive jurisdiction.

18. Acceptance

By instructing BVR to store Goods, the Customer confirms acceptance of these Terms & Conditions in full.

1. Scope of Third-Party Storage

1.1 Application

This section applies where Bristol Van Removals Ltd (“BVR”) transports goods to a storage facility independently selected and contracted by the Customer.

This includes:

• self-storage facilities;
• containerised storage;
• storage lockers;
• warehouse facilities;
• and any premises not owned, operated, controlled, or contractually managed by BVR.

1.2 Independent Storage Providers

Third-party storage facilities are independently owned and operated.

BVR has no control over:

• their condition;
• security;
• environment;
• management practices;
• operational procedures;
• maintenance standards;
• or storage methods.

1.3 Excluded Managed Storage Services

This section applies only where the Customer independently selects and contracts directly with a third-party storage provider.

This section does not apply to:

• BVR Managed Storage;
• BVR Warehouse Storage;
• or any storage service contractually managed by BVR.

Where BVR provides a managed storage service, separate Managed Storage Terms & Conditions shall apply.

2. Transfer of Responsibility

2.1 Removal Responsibilities

BVR accepts responsibility for the care, handling, loading, transportation, and unloading of goods up to the point at which the goods are placed into the third-party storage facility selected by the Customer.

2.2 Transfer of Responsibility

Once goods have been unloaded into the third-party storage unit or facility selected by the Customer, all responsibility for:

• storage;
• environmental conditions;
• security;
• deterioration;
• access;
• and ongoing care of the Goods
  passes immediately to the storage provider and/or Customer.

BVR’s responsibility ceases upon completion of unloading into the storage facility.

2.3 No Ongoing Liability

BVR shall not be deemed responsible for goods while they remain stored within any third-party facility, regardless of duration.

2.4 Insurance Responsibility

BVR does not arrange storage insurance for goods placed into third-party storage facilities selected independently by the Customer unless expressly agreed in writing.

Customers are responsible for ensuring appropriate storage insurance arrangements are in place directly with the storage provider or their own insurers.

3. Storage Environment & Unit Conditions

3.1 Storage Environment Risks

Any loss, damage, deterioration, contamination, or environmental issue arising after goods have been placed into third-party storage must be pursued directly with the storage provider.

3.2 Examples of Excluded Environmental Risks

This includes, but is not limited to:

• water ingress or leakage;
• condensation or damp;
• mould or mildew;
• temperature fluctuation;
• humidity;
• dust, dirt, or debris;
• pest or insect infestation;
• corrosion;
• atmospheric conditions;
• structural defects;
• or failure of the storage unit or facility.

3.3 Exclusion of Liability

BVR accepts no liability whatsoever for damage arising from the storage environment or condition of the third-party storage facility.

3.4 No Operational Control

BVR has no control over:

• storage methods;
• stacking practices;
• environmental conditions;
• maintenance standards;
• pest control;
• site security;
• or operational procedures
  within third-party storage facilities selected independently by the Customer.

4. Inspection & Damage Notification

4.1 Customer Inspection

Customers are strongly advised to attend the storage facility at the time of delivery in order to inspect the condition of their goods as they are placed into storage.

4.2 Damage Notification

Any damage believed to have occurred during the removal process must:

• be identified at the time of delivery; and
• be reported to BVR before the removal team leaves the storage facility.

4.3 Late Claims

Damage claims reported after goods have been left within third-party storage will not be accepted where responsibility can no longer reasonably be attributed to BVR.

5. Protective Materials & Packaging

5.1 Long-Term Storage Protection

BVR does not supply:

• long-term protective blankets;
• mattress covers;
• furniture wrapping;
• or specialist long-term storage packaging
  for goods placed into third-party storage facilities unless expressly agreed in writing.

5.2 Storage-Related Damage

BVR accepts no liability for:

• scratches;
• scuffs;
• pressure marks;
• condensation damage;
• mould;
• staining;
• or deterioration
  resulting from insufficient long-term storage protection after goods have been placed into storage.

5.3 Customer Recommendations

Customers are strongly advised to:

• obtain suitable mattress covers;
• utilise appropriate protective coverings;
• ensure adequate long-term storage protection;
• and discuss any environmental concerns directly with the storage provider.

6. Cleanliness & Suitability of Storage Units

6.1 Unit Condition

Some third-party storage units or facilities may contain:

• residual dirt;
• dust;
• debris;
• moisture;
• or environmental contamination.

6.2 No Liability for Unit Condition

BVR accepts no responsibility for:

• contamination;
• soiling;
• environmental conditions;
• or cleanliness issues
  arising from the condition of the storage unit or facility.

7. Third-Party Handling After Storage

7.1 Subsequent Handling

Where goods are later accessed, moved, handled, unloaded, transported, or removed by:

• another removal company;
• the storage provider;
• the Customer;
• or any third party,

BVR accepts no liability for subsequent loss or damage.

7.2 Attribution of Responsibility

Once third parties become involved in the handling or movement of goods after storage, responsibility for any subsequent loss or damage cannot reasonably be attributed to BVR and all liability is excluded.