Terms & Conditions - Bristol Van Removals
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Terms & Conditions

Bristol Van Removals Terms and Conditions



Quotations are valid for 28 days from the date of the quote being received.

If extra Furniture or belongings are not declared or are added to the move after receiving your quote, and more time or vans and or men are required than originally quoted to complete the job, further costs will be incurred.


Our service

We will aim to complete each Job to a high standard. We will put all furniture where the client desires as long as is reasonable and safe to do so.

It is the client’s responsibility to make sure their furniture will fit into the new location, and is in a good state of repair to move without damage.

We can dismantle and rebuild furniture as long as the furniture is in a condition that allows this to happen.

Some furniture may have been glued and or may not be designed to be taken apart without damage. We will not be liable for damage if we are instructed to dismantle furniture against our advice.

We can disconnect and reconnect Washing machines dish washers and fridges.

We cannot disconnect gas cookers or electrical appliances that are hard wired into the wall.

Please note all furniture building/disconnecting services must be agreed prior to the move.



We will require payment no later than 7 days after the completion of the Job. We will send you a Invoice which can be paid either by, online banking, debit or credit card or cash. Please be aware there is a 1.4% + 20p transaction fee on card payments.

Jobs outside of Bristol Will require payment prior to the day of the Removal.



Our vans all have goods in transit Insurance up to £20,000.

Our Subcontracted vans have goods in transit up to £10,000.

This protects your goods while being transported from accidental damage, in the van, or in a vehicle collision.

Items not covered. Cash, jewelry, live animals, precious stones or metals, deeds, bonds, stamps,


Public Liability Insurance.

We are covered up to One million pounds.


Customers packing and moving responsibilities.

We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means. Unless caused by our negligence.

Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes are not overloaded and correctly sealed. It is the customer’s responsibility to ensure that items will fit in the new premises.

TV’s or audio equipment or any other electrical equipment must be correctly packaged in a protected box.  Electrical equipment that is not boxed is to be moved at the client’s risk.


Dirty or dangerous working conditions

Waste of any kind will not be tolerated in the working environment.

Dirt can be tolerated to a certain extent. We reserve the right to cancel a job if the working environment is a risk to our workers health.


Items we will not move.

Dangerous chemicals or hazardous substances, Toxic waste, paint tins and gas bottles. Live animals, fire arms, drugs or any other illegal goods.


Rest Breaks at work.

All our guys are very fit and will require a minimum of breaks. The current UK law requires that workers have the right to one uninterrupted 20 minute rest break during their working day. This could be tea or lunch break.



Customers have the right to cancel. There is no fee for cancelation.


Sub-contracting work

We reserve the right to sub contract work which we have provided a quotation without notifying you.

We use a small team of excellent subcontractors to help with the workload. The subcontractors are carefully selected, and meet our high standards of professional work and follow our code of conduct.