Our Complaints Policy

Complaints Policy

Here at Bristol Van Removals we pride ourselves on doing a great job. However we realise sometimes for whatever reason customers may not be 100% satisfied. To make sure we are able to put right what may have gone wrong, please read our complaints procedure below so we can respond. If you are not happy for any reason, please contact us as soon as possible so we can do everything we can to put it right. Either call us on 0117 902 5985, or email us at [email protected] and we will try to respond to you within two business days.

Bristol Van Removals also offers an Alternative Dispute Resolution (ADR) service for our domestic removals, storage, cleaning and house clearance work, as part of the Which? Trusted Traders endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. Contact Which? Trusted Traders on 029 2267 0040 and they can explain whether you’re eligible.