Terms and Conditions

Quotations are valid for 28 days from the date of the quote being received.

If extra Furniture or belongings are not declared and or are added to the move after receiving your quote, and more time or vans and or men are required than originally quoted to complete the job, further costs will be incurred.

We will aim to complete each job to a high standard. We will put all furniture where the client desires as long as it is reasonable and safe to do so. We will stack boxes where needed, if there is not enough floor space to stack boxes we may have to stack boxes higher than normal to get everything into the property.

It is the client’s responsibility to make sure their furniture will fit into the new location, and is in a good state of repair to move without damage.

If clients furniture will not fit into the new property extra costs may be incurred in the transportation to another location.  

We can disconnect and reconnect washing machines but we are not plumbers and do so at the client's own risk. We can disconnect dishwashers and fridges as long as there is space to do so and that the pipes and fittings are in a good state of repair. Leaking pipes and fittings are not our responsibility. We can only work with what is there and any additional fittings and work is the clients responsibility. It is not our Job to remove kitchen work tops or any other kind of carpentry work that may be required so that kitchen appliances fit in the new property. If the correct taps are not available or working then it’s the client’s reasonability to get them fixed.   

We cannot disconnect gas cookers, light fittings or electrical appliances that are hard wired into the wall.

Any furniture that is screwed to the wall like TV wall mounts, curtains and curtain rails, shelving, light fittings, and anything else, should be ready and disconnected by the customer prior to the move.

It is the customer’s responsibility to disconnect and reconnect any TV’s, stereos, computers, or any other electrical equipment.

Please note all furniture building/disconnecting services must be agreed prior to the move.

If we have to move white goods and or any furniture left behind by the previous tenants in your new property additional charges may be incurred.

We can move pianos but only from the ground floor to the ground floor.

We can take furniture out of a window if required but we will not take responsibility for any damage caused in doing so  Unless caused by our negligence. This is a risky and dangerous way to move furniture, we would be doing so purely to try to help you out. We would advise that you make other arrangements for your furniture like storage if they don’t fit into your property through conventional access. We can not remove the window itself, a professional window person should be arranged prior by the client.

We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means.

Double walled boxes should be used.

Glassware, picture frames, canvases. Ornaments and anything else considered “delicate”  must be wrapped in paper or bubble wrap.

Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes are not overloaded and correctly sealed. It is the customer’s responsibility to ensure that the items will fit in the new premises.

We should not take any liquids in the van or hidden in any boxes, any damage from liquids that have been put in boxes or in the van is at the client's risk.

TV’s or audio equipment or any other electrical equipment must be correctly packaged in a protected box.  Electrical equipment that is not boxed is to be moved at the client’s risk and not covered by our Insurance.

Old pots with plants can crack and break just by moving them due to weather damage. Plants that have wooden pots that are weathered or moldy or cracked will be moved at the clients risk.

Fridges and freezers should be emptied and ready to move.

It is the customer’s responsibility to check everything in the house flat or storage has been loaded into our van’s before leaving the property.

The customer should remain on site throughout the removal unless agreed prior otherwise.

There should be reasonable access in and out of your property.

The customer should be packed and ready to move from the time scheduled, unless we have agreed to pack and move on the day.

Removals that are booked in the morning will have a specific agreed start time.

Removals that are booked in the afternoon will have an estimated start time. We always try to stick to the schedule but please be aware that every removal is different and there are many factors out of our control like traffic,parking,access,weather, we can’t be in two places at once.

If a morning removal runs over we would appreciate your understanding and patience, the afternoon start time can be much later than estimated. This is why it is an estimated time of arrival in the first place, which is subject to change. There will be no deduction of cost if we are later than our estimated time of arrival  (we will aim to deliver the service within a reasonable time, but this could be a few hours later than estimated)

Local removals in Bristol that are charged by time will start from when the van arrives at the customer's house and finish once the last item has been unloaded or when all customers’ requirements have been fulfilled.

We charge in half an hour increments after the original minimum time has been agreed. If a job goes into the next half an hour for example If a move takes from 12-3:35pm this job would be rounded up to 4 hours.

Jobs outside of the city of Bristol will have the drive time charged from leaving the Bristol depot and or Bristol area to returning to the depot plus fuel. Unless a set price has been agreed.

Please note the following postcodes which are not in the city : BS20, BS21, BS22, BS23, BS24, BS25, BS26, BS27, BS28, BS29, BS35, BS36, BS37.

Please be aware that even though we will do our best to estimate job lengths, jobs may take longer than estimated. Moves will be charged for the time that they actually take to complete.

Due to the nature of removals there are many factors that can increase job length that are out of our control.

All our guys are very fit but still require breaks. The current UK law requires that workers have the right to a minimum of one uninterrupted 20 minute rest break during their working day. This could be tea or lunch break.

If you offer our guys a tea break and you are being charged by time please be aware the charges will continue regardless of the break.

We can dismantle and rebuild furniture as long as the furniture is designed to do so and in a condition that allows this to happen. This has to be agreed to do so prior to the move.

Please note flat pack furniture is not designed to be taken apart and rebuilt many times. Even the most experienced and careful of hands cannot help the cheap woodchip from chipping and connecting dowels failing.

We will not be liable for the woodchip and dowels failing from disassembly or reassembly.  

Flat pack furniture may lose original rigidity even when correctly rebuilt. This is one of the reasons flat pack furniture is cheap to buy. We are not responsible if rebuilt furniture loses its original rigidity.

Some furniture may have been glued or nailed and or may not be designed to be taken apart without damage. We will not be liable for damage to furniture that has been glued or nailed together when taking it apart or rebuilding it.

Custom made furniture is not made to be disassembled. We can try to do this if needed but will not take responsibility for any damage.

Some furniture, especially furniture that is old may damage just by taking it apart. We will not be liable for any damage of any furniture that is rotten or moldy or not in a condition to take apart.

We can deliver boxes subject to availability. We can also collect boxes after the move if they are in good condition and have not been written on. Please don't give us random boxes like amazon boxes etc, we will only collect like for like boxes that we have delivered.

While we make every effort to provide the agreed-upon number of vans and crew members for your move, unforeseen circumstances such as staff shortages, vehicle issues, or other factors beyond our control may require adjustments on the day of service. In such cases, we will ensure that the minimum necessary resources are provided to complete your move efficiently and professionally.

Please note that changes to the service do not entitle customers to refunds, as we remain committed to delivering the required service within the agreed scope.

Waste of any kind will not be tolerated in the working environment.

We reserve the right to cancel a job if the working environment is a risk to our workers health.

Dangerous chemicals or hazardous substances, Toxic waste, paint tins and gas bottles. Live animals, firearms, drugs or any other illegal goods.

We will require full payment for any service no later than 72 hours prior to the job with any additional charges due no later than 7 days after the completion of the Job. We will send you an Invoice which can be paid either by debit or credit card, online banking or cash.

We can hold this provisional booking with no fees for up to 10 days prior to your date. To hold your booking less than 10 days before your date we will require a 50% no refundable deposit.

If another party wishes to confirm and book your provisional date, then you will need to provide a 50% deposit to secure the booking before the standard 10-day terms.

The deposit is non-refundable, but if you give us more than 6 working days notice before the start time of your first booked service (pack or move) and we have availability for a new date the deposit can be transferred.

Full day moves -  A 50% non refundable deposit will be due on confirmation of your booking. This will be to secure the date. The remaining balance will be required no later than 72 hours prior to the move.

If you give us more than 72 hours notice before the start time of your move AND we have availability then we are able to amend the date. This deposit is non refundable.

Timed move -  Payment is due no later than 7 days prior to the move. Any additional time required will be invoiced after your move and will be due no later than 48 hours after

Customers have the right to cancel their bookings.

• If a cancellation is made more than 72 hours (3 days) before the start of the first scheduled service, a cancellation fee of 50% of the total bill will apply.
• This fee does not apply if a 50% non-refundable deposit has already been paid to secure a provisional booking or confirm the service. The deposit is transferable if more than 72 hours’ notice is provided but remains non-refundable.

For cancellations made within 72 hours of the first scheduled service (e.g, packing or removal), 100% of the total bill will be charged, and no refunds will be issued.

We have the right to cancel or postpone jobs due to Covid-19 or other illness's that cause staff shortages. This would  be a last resort if there are no other solutions. If our staff are absent due to Covid-19 we would not physically be able to provide our service.

We would endeavour to re-book at the next possible opportunity. Failing this a full refund would be given unless some aspects of the service have already been completed.

We reserve the right to cancel any job if you or anyone in your household tests positive for covid-19.

We reserve the right to postpone or cancel your move due to bad weather. This is very unlikely and would be only due to extreme weather like flooding, heavy snowfall or Ice that could make driving dangerous. We would look to rebook you in as soon as we are available after bad weather conditions have passed. 

If our vehicle breaks down we would look to bring over another one of our vehicles if it’s available. We may be able to hire a vehicle if this is not possible.

If we cant source a replacement vehicle that day we will have to continue the service at the next point we can source a replacement vehicle and or the persons to do the move.  

We take no responsibility for mud and or dirt being brought into your property. Due to health and safety we can not take off our footwear. We can provide floor runners which offer a certain amount of floor protection. But It is the customer's responsibility to provide complete carpet/floor protection.

We reserve the right to sub contract work which we have provided a quotation without notifying you. We use a small team of excellent subcontractors to help with the workload. The subcontractors are carefully selected, and we have worked with the same teams for many years. They meet our high standards of professional work and follow our code of conduct.

Insurance is included with all our moves. Our vans all have goods in transit Insurance up to £30,000. Subcontracted vans also have this Insurance. This protects your goods while being handled and transported. A full inventory with individual values of items £500 and over must be emailed prior to the move.

Damaged items must be reported to us after moving in writing within 7 days. If an item is lost or damaged beyond repair we would look to replace the item like for like, or refund the value from your bill. We will pay a maximum of £40 per item that is scratched. If extra insurance is required please check your home insurance. Claims are subject to £300 excess which is the responsibility of the customer.

TV’s and computer monitors/screens must be correctly packaged in the original packaging/box. If they are not in the original box it is to be moved at the client’s risk and not covered by our insurance.

We are covered up to two million pounds.

Our insurance does cover accidental damage to customer’s property. Normal house Insurance should also cover this in the unlikely event of accidental damage to your property.

If the access to the property is smaller than the furniture and or items moving into it, damage may be unavoidable. We will not take responsibility for damage caused in this scenario.

Cash, jewelry, live animals, fish, reptiles, plants, precious stones and metals, deeds, bonds, stamps, theft of Items, loss of digital data/assets on a computer or any storage or other device, fire damage, water damage, weather damage. We will not be liable for mechanical or electrical faults unless there is evidence of impact damage.

We offer 5% off the total cost of our services for NHS employees. A NHS ID badge must be emailed over for proof of employment at the time of obtaining a quote. The ID must be in the name of the person making the original enquiry and the person who is making the booking. The booking can not be transferred into another name.

Minimum value of our service for the discount is £350 + vat.

At Bristol Van Removals, we prioritize the safety and efficiency of our services. We kindly request that pet owners ensure their pets are not present on the premises or within the vicinity during the course of our removal services. Our staff is focused on completing the move with precision and speed, and the presence of pets can pose safety risks and potential disruptions.

To ensure a smooth and safe moving experience, we kindly request that pet owners make appropriate arrangements for their pets during the packing and removal process. This includes securing pets in a safe and comfortable location away from our team's work area.

We appreciate your understanding and cooperation in adhering to this policy, as it helps us maintain a safe and efficient working environment. Failure to comply with this policy may result in delays, additional charges, or refusal of service.

Please contact us if you have any questions or require further clarification regarding this policy.

Bristol Van Removals Ltd – Warehouse Storage Terms & Conditions

Storage Location: Unit 7, Netham View Industrial Park, Netham Road, Bristol, BS5 9PQ

1. Definitions

• “BVR” / “We” / “Us” means Bristol Van Removals Ltd.
  
• “Customer” / “You” means the person or company storing Goods with BVR.
  
• “Goods” means all items accepted by BVR for storage.
  
• “Warehouse” means BVR’s secure, managed warehouse facility beneath its offices at the above address.
  
• “Storage Month” means each successive monthly billing period.
  

2. Nature of Storage

2.1 Storage provided by BVR is managed warehouse storage and is not self-storage.

2.2 Customers do not have unrestricted or unsupervised access to the Warehouse.

2.3 All Goods are handled, moved, accessed, and retrieved only by BVR staff. Customers may not remove Goods themselves or arrange third-party removals.

2.4 Access to Goods is by prior appointment only and requires a minimum of forty-eight (48) hours’ notice.
Access is available Monday to Friday between 9:00am and 5:00pm, excluding UK bank holidays, subject to operational availability.
Charges apply for all access requests and will be confirmed at the time of booking.

3. Access, Inspection & Retrieval of Goods

3.1 Access to Goods is by appointment only, requires a minimum of forty-eight (48) hours’ notice, and is subject to operational availability.
Access is available Monday to Friday between 9:00am and 5:00pm, excluding UK bank holidays.
Charges apply for all access requests.

3.2 Inspections are available Monday to Friday between 9:00am and 5:00pm, excluding UK bank holidays, subject to operational availability and a minimum of forty-eight (48) hours’ notice.
Charges apply for inspections.

3.3 Retrieval, redelivery, or movement of Goods may be available at weekends or bank holidays only by prior agreement, subject to availability and additional charges.

3.4 BVR does not guarantee same-day access to Goods.

3.5 Inspections are limited to reasonable visual inspection only.

3.6 Partial Retrieval vs Full Removal

Customers may, by prior appointment and subject to availability, request the partial retrieval of specific individual items from storage.

Partial retrievals are limited to clearly identifiable items only and do not constitute a full removal of Goods.

The removal of all Goods from storage must be carried out exclusively by BVR as a full removal service.

Customers are not permitted to self-load, self-remove, or arrange third-party removals under any circumstances.All retrievals, whether partial or full, are handled solely by BVR staff and are subject to applicable charges.

4. Security Measures

4.1 The Warehouse is protected by security measures including controlled access, a security gate, 24-hour CCTV monitoring, restricted staff access, and alarmed premises.

4.2 While reasonable security measures are in place, customers are advised to review the insurance provisions below.

5. Items Accepted / Prohibited Items

5.1 Accepted Items

Typical household and commercial goods, including furniture and boxed personal effects.

5.2 Prohibited Items

BVR will not accept the following items for storage under any circumstances:

• Cash, jewellery, watches, precious stones or metals
  
• Works of art, antiques, or collectables valued over £5,000 per item
  
• Documents of title, deeds, passports, certificates, or securities
  
• Liquids of any kind, including fuels, oils, paints, solvents, cleaning fluids, or adhesives
  
• Chemicals, industrial substances, or laboratory materials
  
• Hazardous, flammable, explosive, corrosive, toxic, radioactive, or combustible materials, including aerosols and pressurised containers
  
• Gas cylinders, loose batteries, or items capable of leakage or combustion
  
• Food, drink, plants, animals, or biological materials
  
• Firearms, ammunition, weapons, or controlled items
  
• Illegal, stolen, or unlawfully obtained goods
  

5.3 Prohibited Items Discovered

Any prohibited items discovered may be removed, isolated, returned, or disposed of at BVR’s discretion.
All associated costs, risks, and liabilities shall be charged to the Customer.

6. Packing & Condition of Goods

6.1 Goods must be suitable for storage and clean and dry at the time of storage.

6.2 Unless packing is carried out by BVR, Goods are accepted as packed, without inspection of contents.

6.3 BVR is not responsible for damage caused by inherent defects, poor packing, gradual deterioration, mould, or corrosion.

7. Storage Charges & Payment

(Monthly Billing with Weekly Refunds)

7.1 Storage is billed monthly in advance and payable for each successive Storage Month until storage ends.

7.2 Storage is charged on a monthly basis only, and the full monthly charge is payable at the start of each Storage Month.

7.3 If Goods are removed during a prepaid Storage Month, BVR will refund any full unused weeks remaining in that month.

7.4 A week means a rolling period of seven (7) consecutive days, calculated from the start of the relevant Storage Month.

7.5 Any part of a week during which Goods remain in storage shall be deemed a full chargeable week.7.6 No refunds are available once the final chargeable week has commenced.

8. Insurance & Liability

8.1 Included Insurance

Storage charges include insurance cover for Goods up to a total declared value of £10,000, subject to:

• A maximum of £5,000 per item
  
• Cover applying only while Goods are stored in the Warehouse
  
• The terms, conditions, and exclusions of BVR’s warehouse insurance policy
  

8.2 Optional Enhanced Insurance (Chargeable)

Customers may purchase enhanced insurance at the following monthly rates:

• £10,001 – £25,000: £10 per month
  
• £25,001 – £50,000: £20 per month
  
• £50,001 – £75,000: £30 per month
  
• £75,001 – £100,000: £40 per month
  

All enhanced insurance remains subject to the £5,000 per-item limit.

8.3 High-Value Goods

Goods with a total declared value exceeding £100,000 are not insured by BVR.
Customers must arrange their own independent insurance.

8.4 Customer’s Own Insurance

Customers may rely on their own insurance provided it:

• Covers Goods while in storage
  
• Includes fire, theft, and flood
  
• Covers full replacement value
  

Written confirmation must be supplied prior to storage commencing.

8.5 General Exclusions & Limitations

BVR shall not be liable for:

• Gradual deterioration or inherent defects
  
• Mould or corrosion
  
• Subsidence or ground movement
  
• Consequential or indirect loss
  
• Prohibited items
  

BVR’s liability shall never exceed the applicable insurance limits.

8.6 Warehouse Aggregate Insurance Limit

All insurance cover is subject to a maximum aggregate limit of £100,000 per insured event for the Warehouse as a whole.
Where total declared values exceed this limit, settlements shall be apportioned proportionally.

8.7 Inventory & Declaration of Value

Prior to storage commencing, the Customer must provide:

• A written inventory of Goods
  
• A total declared value
  
• Clear identification of any item valued over £5,000
  

BVR relies entirely on declared inventories and values.
Items not listed or undervalued may be excluded from cover or settled at declared value only.

9. Damage, Loss & Claims

9.1 Any claim must be notified in writing within seven (7) days of removal from storage.

9.2 Claims notified outside this period will not be accepted.

10. Change of Goods & Value

The Customer must notify BVR in writing of any material change to the nature, quantity, or value of Goods.

11. Authority & Instructions

BVR may act on instructions from any person reasonably believed to be authorised by the Customer.

12. Non-Payment, Abandoned Goods & Disposal

12.1 Where charges remain unpaid, BVR may issue notice requiring collection within 28 days.

12.2 Goods not collected shall be deemed abandoned.

12.3 BVR may sell or dispose of abandoned Goods and apply proceeds against outstanding charges.

13. Price Adjustments

BVR reserves the right to adjust charges on reasonable written notice.

14. Emergency Access & Movement

BVR may move Goods without notice where required for safety or legal reasons.

15. Force Majeure

BVR shall not be liable for failure or delay caused by events beyond its reasonable control.

16. Governing Law

These Terms & Conditions are governed by English law, and the courts of England & Wales shall have exclusive jurisdiction.

17. Acceptance

By instructing BVR to store Goods, the Customer confirms acceptance of these Terms & Conditions in full.

1. Scope of Third-Party Storage

1.1 Where Bristol Van Removals Ltd (“BVR”) transports goods to a third-party storage facility (including self-storage sites, containerised storage, or any premises not owned, leased, or operated by BVR), this section applies in full.

1.2 Third-party storage facilities are independently owned and operated, and BVR has no control over their condition, security, environment, or management practices.

2. Transfer of Responsibility

2.1 BVR accepts responsibility for the care, handling, loading, transportation, and unloading of goods up to the point at which the goods are placed inside the third-party storage unit.

2.2 Once goods have been deposited into the storage unit, all responsibility for their care, condition, and security passes immediately to the storage provider, and BVR’s liability ceases in full.

2.3 BVR shall not be deemed responsible for goods while they are stored within any third-party facility, regardless of duration.

3. Storage Environment & Condition

3.1 Any loss, damage, deterioration, or contamination arising from the storage environment or unit condition must be pursued directly with the storage provider.

3.2 This includes, but is not limited to:

• Water ingress or leakage
  
• Condensation or damp
  
• Dust, dirt, or debris
  
• Pest or insect infestation
  
• Mould or mildew
  
• Temperature fluctuation
  
• Structural defects or failure of the storage unit
  

3.3 BVR accepts no liability for any damage arising from the above under any circumstances.

4. Inspection & Damage Notification

4.1 Customers are strongly advised to be present at the storage facility at the time of delivery to inspect the condition of their goods as they are placed into storage.

4.2 Any damage believed to have occurred during the removal process must be:

• Identified at the time of delivery, and
  
• Reported to BVR before the goods are left in storage.
  

4.3 Damage claims notified after goods have been placed into storage will not be accepted.

5. Protective Materials & Packaging

5.1 BVR does not supply protective blankets, mattress covers, or long-term storage packaging for goods placed into third-party storage.

5.2 Scratches, scuffs, pressure marks, or other damage resulting from insufficient protection while in storage are not the responsibility of BVR.

5.3 Customers are advised to:

• Purchase suitable mattress covers;
  
• Obtain protective blankets or coverings from the storage provider; and
  
• Ensure all items are adequately protected once they leave the care of the removal vehicle.
  

6. Cleanliness of Storage Units

6.1 Some third-party storage units may contain residual dirt or debris.

6.2 BVR accepts no responsibility for dirt, contamination, or soiling caused by the condition of the storage unit.

7. Third-Party Handling After Storage

7.1 Where goods are later removed from storage by another removal company or third party, BVR accepts no liability for loss or damage.

7.2 Once third parties are involved, responsibility cannot be reasonably attributed to BVR, and all liability is excluded.