The customer should be packed and ready to move from the time scheduled, unless we have agreed to pack and move on the day.
Removals that are booked in the morning will have a specific agreed start time.
Removals that are booked in the afternoon will have an estimated start time. We always try to stick to the schedule but please be aware that every removal is different and there are many factors out of our control like traffic,parking,access,weather, we can’t be in two places at once.
If a morning removal runs over we would appreciate your understanding and patience, the afternoon start time can be much later than estimated. This is why it is an estimated time of arrival in the first place, which is subject to change. There will be no deduction of cost if we are later than our estimated time of arrival (we will aim to deliver the service within a reasonable time, but this could be a few hours later than estimated)
